Refund and Returns Policy

1. Overview

At Hockey Training Store, we stand behind the quality of our hockey training tools.
We offer a 30-day return and exchange guarantee on all products purchased through https://hockeytrainingstore.com.

This policy applies to online purchases only. We do not offer in-store purchases.

2. 30-Day Return & Exchange Guarantee

You may request a return or exchange within 30 days of receiving your order, provided that:

  • The item is unused, unwashed, and in its original condition

  • The item is returned in its original packaging

  • Proof of purchase (order number or receipt) is provided

If 30 days have passed since delivery, we unfortunately cannot offer a refund or exchange.

3. Non-Returnable Items

The following items are not eligible for return or refund, unless they arrive damaged or defective:

  • Items showing signs of use, wear, or damage caused by the customer

  • Items returned without original packaging

  • Clearance or final sale items (if clearly marked as such at purchase)

4. Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number

  • A brief description of the issue

  • Clear photos or videos showing the damage or defect

In these cases, Hockey Training Store will cover the return shipping costs and offer a replacement or full refund.

5. Return Process

To initiate a return or exchange:

  1. Contact us at hockeytrainingstore@gmail.com within 30 days of receiving your order

  2. Include your order number and reason for return

  3. Wait for return authorization and instructions

  4. Ship the item back using the provided instructions

Returns sent without prior authorization may not be accepted.

6. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect

  • Original shipping fees are non-refundable

  • We recommend using a trackable shipping service, as we are not responsible for lost return shipments

7. Refunds

Once we receive and inspect your returned item:

  • We will notify you of approval or rejection

  • Approved refunds will be processed to the original payment method

  • Refunds are typically completed within 5–10 business days, depending on your payment provider

8. Exchanges

If you wish to exchange an item:

  • Exchanges are subject to product availability

  • If the replacement item is unavailable, a refund will be issued instead

9. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank or credit card account again

  2. Contact your payment provider

  3. If the issue persists, contact us at hockeytrainingstore@gmail.com

10. Policy Updates

Hockey Training Store reserves the right to update or modify this Refund and Returns Policy at any time.
Changes will take effect immediately upon posting on our website.

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